Cancellation Policy
If you are unable to travel or use the booked accommodation/services, cancellation fees may apply. Changing the reservation dates or length of stay is subject to availability and may incur additional charges. Any refunds for booking deposits will not include credit card fees or adjustments for currency fluctuations. Early departure and no-show fees are the responsibility of the guest and will be charged accordingly.
2024 Year Cancellation Schedule
1 Jan – 13 Apr
- Rooms: 100% fee if canceled within 3 days of arrival.
- Suites, Signature Suites & Villa: 100% fee if canceled within 7 days of arrival.
14 Apr – 13 Oct
- Rooms & Suites: One night's charge if canceled within 1 day of arrival.
- Signature Suites & Villa: 100% fee if canceled within 7 days of arrival.
14 Oct – 25 Dec
- Rooms: 100% fee if canceled within 3 days of arrival.
- Suites, Signature Suites & Villa: 100% fee if canceled within 7 days of arrival.
26 Dec – 4 Jan (Peak Period)
All bookings canceled within 21 days of arrival incur a 100% fee.
2025 Year Cancellation Schedule
(Cancellation fees are similar in structure to 2024, with date adjustments.)
Additional Guests & Children Fees
- Infants (Under 4 years): Free, with cot provided if needed.
- Children (4-11 years): AED 130 per child, per night.
- Guests (12 years and older): AED 250 per person, per night.
Breakfast & In-Residence Dining
Each guest is entitled to one breakfast per day at specified dining outlets or through In-Residence Dining, which cannot be transferred or accumulated. Additional breakfasts or in-room bar consumables will incur extra charges.
Special Event Dining Supplements
A mandatory supplement applies for events on 31 December.
Arrival & Departure
- Rooms & Suites: Check-in at 3:00 pm; check-out by 12:00 pm. Late check-outs until 6:00 pm incur a 50% room rate; after 6:00 pm, a full night’s rate is charged.
- Signature Suites & Villa: For single-night stays, check-in/out allows for 30 hours. For multi-night stays, check-in starts at 7:00 am, and late check-out is available until 6:00 pm.
Passport & Visa Requirements
A valid passport with at least six months’ validity is required upon check-in. For visa inquiries, contact the UAE Embassy or Consulate. Guests are responsible for securing any necessary documents; failure to do so may result in denial of travel.
Additional Information
- Minimum Age: At least one guest must be 21+ years with a valid credit card.
- Smoking: Permitted only in designated areas.
- Rate Changes: Taxes and fees are subject to change based on current laws.
For questions, please contact us at dev@vacoro.com.